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What Our Clients Say"I have worked with Gordon and his team of consultants in my leadership roles with two quite different organizations. The first was Mercury Communications at the time one of the two top telecom providers in the U.K., with approximately 10,000 employees. When I was the CEO of Mercury, we engaged in a full-system reinvention aimed at taking us to the forefront of the telecommunications industry in the U.K. Our nimbleness as a large, highly complex organization increased dramatically and our vision and our values became that which our entire organization was organized around.My second experience of working with him was in Egg plc where I was CEO from mid 1995 to the end of 2000 and am now Executive Vice Chairman. We are now in our 8th year of existence, and are a fast growing, expanding, profitable quoted public company with Prudential Assurance as a majority shareholder. A rare dot com survivor, we believe we are the biggest and most successful digital financial services organization in the world. Gordon and his team worked with us to create the vision for our business right at the outset. Gordon provides immensely supportive and highly challenging input to CEOs and their people. Gordon's interventions unleash the forces of commitment, energy and creativity that are available in the workplace when you acknowledge and support people's natural humanity. The time I spent working with Gordon was among the most rewarding and enjoyable times of my career. There is no one better." Mike Harris "Gordon has been invaluable to me personally and to our team at Covad. He has compassion and respect for people and he really listens. He is a great coach and partner, both of individuals and teams, providing a clearing where we can step back out of the day-to-day action, recover our commitment to the larger context, and come up with great ways to make the next thing happen. When we're making fundamental changes, he has great insight regarding the existing environment and how to make something happen quickly without getting a lot of resistance from people. He is making an enormous difference with our Quantum Leap team — as a group of middle managers, they are making remarkable changes here affecting the entire organization." Michael Hanley "At the time of our introduction to Gordon and his team, the environment within my organization was characterized by a poorly functioning management team and a large fraction of people feeling disempowered and severely limited at pursuing their work. Through our work with Gordon, that environment was dramatically changed for the positive. Through the leadership of Gordon's team, we created an environment in which entrenched, negative interpersonal feelings were overcome and people began trusting each other, communicating with each other, and generally teaming in a very positive way. The Core Team of my organization began to realize that many of the constraints that they felt in pursuing their work were really of their own making and that they, in fact, could have much greater impact on the business than they thought and began working that way. Many members of the organization began trying things that they might not have previously, resulting in better results for the organization and people feeling better about themselves and the job situation. The general mood changed from feeling limited or task-oriented to people feeling they could make a difference. These substantial improvements in the work environment were clearly noticeable to higher levels of our management chain as well as other organizations that have tried to emulate our results. We all felt so good and so positive about what we had achieved that I am able to give an unqualified recommendation of Gordon and his team." Barry Bunin I know how vitally important it is to have your whole organization operating at its fullest potential in concert with fulfilling the vision. In supporting you to have this happen, Gordon and his firm are exceptionally skilled — perhaps unique. They have provided invaluable support to us here at UMKC over the last two years as we have taken on the full-scale transformation of UMKC. The results of our process have been well beyond my expectations. Today, we at UMKC have a shared future that inspires and motivates the entire university and community. Where once we had virtually impenetrable "silos", today collaboration among schools, departments and organizational levels is pervasive. We have compelling core values that are widely owned, serving as a context for all that we do. Our relationship with the Kansas City community has transformed from one of grudging mutual tolerance to active and enthusiastic partnership. And, perhaps most importantly, our culture has shifted from "we can't" to "we can." Rather than letting the vagaries of state funding and legislation dictate who we are and what we're going to achieve, we have taken ownership of our own future. Gordon, himself, could not be a better partner. I recommend him highly." Martha Gilliland |
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